Click a topic to read more info:
PayPal, Credit Cards, and Money Orders.
Credit Cards: We accept the following credit cards for online
purchases: Visa, MasterCard, American Express, and Discover. Note
that you will be using PayPal to process your credit card, but
that you DO NOT have to create a PayPal account to do so. If you
already have a PayPal account and the credit card you are using
is the credit card they have attached to your account, you will
be required to use PayPal or use a different card.
US Postal money order: You can mail us a US Postal money order!
Please use our website to calculate shipping charges or call us
for shipping charges and the mailing address before mailing your money order.
Phone: 708-447-8604, Monday-Friday 9AM
to 5PM CST.
Fax: 708-447-8604, anytime!
Sales tax is automatically applied to your order in accordance
with individual state regulations.
Trace Ellements Account:
You must create a Trace Ellements user account to purchase items
from the site. To log into an existing account or create a new
If you can't find your password, click
here, enter the email address for your account, and we will send
you a new password.
If you have more than one account, make sure you're using the correct
password you created for the account you want to use. If you don't
remember the password, use the link in the above paragraph to have
If you still have problems, click
here to contact us using the online form (or click "Contact
Us" at the top of the page) and we'll email you with a new password
as soon as we can.
Order status and history:
We will send updates regarding the
status of your order, including when your item(s) ships,
to the e-mail address you provide
You may cancel any order as long
as the order has not shipped. If order status is "shipped," it
cannot be canceled.
Order Turnaround Time:
Standard shipping orders are shipped within 1-3 day turn around
Orders placed on Saturdays, Sundays, and Holidays begin their
turnaround time the following business day.
Merchandise and availability:
We do our very best to
keep all of your favorite products stocked and available
you want them. In the event that
we are out of something, we might suggest another product that
we believe you will like just as well.
Slight variations in beads may occur due to their handmade quality;
at times, similar bead substitutions may be necessary.
We offer USPS and UPS shipping.
Please note: Once items ship from Trace Ellements with delivery
confirmation verification from shipping source, Trace Ellements is
no longer responsible for lost or stolen items thereafter.
You may purchase shipping insurance, please email firstname.lastname@example.org with instructions and to receive payment information.
Free U.S. Shipping for Orders of $50 or more:
Enjoy FREE SHIPPING on any purchase of $50* or more in Trace Ellements
merchandise (*does not include tax or shipping charges). Items will
ship out USPS First Class mail with Delivery Confirmation (no need
to sign for this service).
Free Shipping for locals: If you live in zip codes 60513, 60546, 60402, 60534, 60301,
60525, 60526, 60305, 60154, 60558, and 60521 you
can save on shipping costs and pick up your order.
Choose "Pick-Up" on the Delivery Information page during
checkout. After placing
your order, please call (708-447-8604) to schedule a pick-up time.
Sending a gift:
You can ship to a different address than your billing address.
Address" under Shipping Address at checkout.
Call (708-447-8604) or email
me to make arrangements for multiple
We want you to be completely happy with your order.
If you are unsatisfied for any reason, please return your
for an exchange or credit.
Contact us within 7 days of the date of purchase.
are unsatisfied with your selection, we will issue you a refund
or credit for the
price of the
you returned (including tax, if any),
once we receive your return package, providing
the item(s) has not been used, in its original
is not damaged.
cannot refund the original shipping and handling
fees, nor can it
pay for the shipping and handling costs
of the return.
Please allow up to 21 days for us to receive
and process your refund. We will contact
you via email
you that the refund has been
• Carefully package the item(s) in the original shipping box
or any suitable shipping carton using plenty of padding material
to protect the product(s).
• Insuring your package protects you in case the items are damaged or lost
Call us Monday-Friday 9AM to 5PM CST.
Email: click here to email Trace Ellements
Wholesalers, Retailers, and Boutique
I welcome your inquiries ~ Please contact me for pricing and further
Email us at email@example.com or
call 708-447-8604 and ask for Tracy. Thanks!
Home Parties are available. Get Free Trace
Ellements merchandise for hosting your party. Please call 708-447-8604
or email for
We neither sell nor share your information with outside companies
or third parties.
We will use your email address only when we are
confirming your internet order, or notifying you of special sales.
you purchase from our online store, we collect your name, billing
and shipping addresses, phone number, e-mail address, and
credit card information.
You provide this information so we can process and ship your order.
your privacy by not selling or sharing this information.