Click a topic to read more info:

 Payment options:

PayPal, Credit Cards, and Money Orders.

Credit Cards: We accept the following credit cards for online purchases: Visa, MasterCard, American Express, and Discover. Note that you will be using PayPal to process your credit card, but that you DO NOT have to create a PayPal account to do so. If you already have a PayPal account and the credit card you are using is the credit card they have attached to your account, you will be required to use PayPal or use a different card.

US Postal money order: You can mail us a US Postal money order!

Please use our website to calculate shipping charges or call us for shipping charges before mailing your money order.

Trace Ellements
215 Ridgewood Road
Riverside, Illinois 60546

Phone: 708-447-8604, Monday-Friday 9AM to 5PM CST.
Fax: 708-447-8604, anytime!

 Sales tax:

Sales tax is automatically applied to your order in accordance with individual state regulations.

 Your Trace Ellements Account:

You must create a Trace Ellements user account to purchase items from the site. To log into an existing account or create a new account, click here.

 Lost Passwords:

If you can't find your password, click here, enter the email address for your account, and we will send you a new password.

If you have more than one account, make sure you're using the correct password you created for the account you want to use. If you don't remember the password, use the link in the above paragraph to have

If you still have problems, click here to contact us using the online form (or click "Contact Us" at the top of the page) and we'll email you with a new password as soon as we can.

 Order status and history:

We will send updates regarding the status of your order, including when your item(s) ships, to the e-mail address you provide when ordering.

 Order cancellation:

You may cancel any order as long as the order has not shipped. If order status is "shipped," it cannot be canceled.

 Order Turnaround Time:

Standard shipping orders are shipped within 1-3 day turn around time. Orders placed on Saturdays, Sundays, and Holidays begin their turnaround time the following business day.

 Merchandise and availability:

We do our very best to keep all of your favorite products stocked and available to you when you want them. In the event that we are out of something, we might suggest another product that we believe you will like just as well.

Slight variations in beads may occur due to their handmade quality; at times, similar bead substitutions may be necessary.

 Shipping information:

We offer USPS and UPS shipping.

Please note: Once items ship from Trace Ellements with delivery confirmation verification from shipping source, Trace Ellements is no longer responsible for lost or stolen items thereafter.

You may purchase shipping insurance, please email tracy@traceellements.com with instructions and to receive payment information.

 Free U.S. Shipping for Orders of $50 or more:

Enjoy FREE SHIPPING on any purchase of $50* or more in Trace Ellements merchandise (*does not include tax or shipping charges). Items will ship out USPS First Class mail with Delivery Confirmation (no need to sign for this service).

 Free Shipping for locals: If you live in zip codes 60513, 60546, 60402, 60534, 60301, 60525, 60526, 60305, 60154, 60558, and 60521 you can save on shipping costs and pick up your order. Choose "Pick-Up" on the Delivery Information page during checkout. After placing your order, please call (708-447-8604) to schedule a pick-up time.

 Get $50 of FREE Trace Ellements Jewelry & Gifts Online
Just for sending your friends over!

Tell your friends and family about about our new www.TraceEllements.com/Jewelry & Gifts website and...

In return, we'd like to thank you with $50 worth of FREE Trace Ellements merchandise online. Send your friends our way and when they buy a combined $250 or more of Trace Ellements merchandise* online by April 30, 2007, you'll receive $50 in FREE merchandise from the traceellements.com website.

HERE'S HOW:

1) When your friends order our merchandise have them say you sent them by writing in YOUR name in the "comments" section at the checkout so you get credit towards your $50 worth of free merchandise. (They must write in your name or there will be no record of your connection to each other.)

2) We'll be tracking your "friend purchases". When you have accumulated $250 or more from "friend purchases" we will email you with a notice to go on a $50 shopping spree on us! Email us before shopping at tracy@traceellements.com for instructions on how to place your FREE order.

3) Your order will be shipped FREE of charge via US Mail First-Class mail Delivery Confirmation (this service does not require a signature).

This offer is valid for online purchases only.

 Sending a gift:

You can ship to a different address than your billing address. Choose "Change Address" under Shipping Address at checkout.

 Multiple ship-to addresses:

Call (708-447-8604) or email me to make arrangements for multiple addresses.

 Exchanges and Returns:

We want you to be completely happy with your order. If you are unsatisfied for any reason, please return your purchase for an exchange or credit.
Contact us within 7 days of the date of purchase.

 Returns:

If you are unsatisfied with your selection, we will issue you a refund or credit for the price of the products you returned (including tax, if any), once we receive your return package, providing the item(s) has not been used, in its original packaging, and is not damaged.

Unfortunately, Trace Ellements cannot refund the original shipping and handling fees, nor can it pay for the shipping and handling costs of the return.

Please allow up to 21 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.

 Return Instructions:

• Carefully package the item(s) in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s).
• Insuring your package protects you in case the items are damaged or lost in transit.

 Contact Information:

Address: 215 Ridgewood Road, Riverside, IL 60546
Phone: 708-447-8604
Call us Monday-Friday 9AM to 5PM CST.
Fax: 708-447-8604
Email: click here to email Trace Ellements

 Wholesalers, Retailers, and Boutique Owners

I welcome your inquiries ~ Please contact me for pricing and further information.

Email us at tracy@traceellements.com or call 708-447-8604 and ask for Tracy. Thanks!

 Home Parties are available. Get Free Trace Ellements merchandise for hosting your party. Please call 708-447-8604 or email for details.

 Privacy Policy

We neither sell nor share your information with outside companies or third parties.

We will use your email address only when we are confirming your internet order, or notifying you of special sales.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order.

We respect your privacy by not selling or sharing this information.